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RETURN POLICY
MALICIOUS RETURN & RISK INTERCEPTION POLICY 🛡️
Abnormal Return Behavior Identification Standard
The platform intelligently identifies high-risk behaviors including frequent batch returns, trial-buy returns, false return applications and forged problem vouchers to standardize after-sales order.
Intelligent Risk Review Mechanism
All high-risk abnormal orders will trigger manual intensive review. The team will verify the authenticity of return reasons, commodity status and user operation track to intercept invalid malicious return demands.
Abnormal Account Service Restriction
For confirmed malicious return behaviors that disrupt public service order, the platform will appropriately limit the after-sales application permission of related accounts to maintain the fairness of platform after-sales resources.
Normal User Absolute Protection
The risk interception mechanism only targets abnormal high-risk behaviors. Legitimate after-sales demands of ordinary users will not be restricted or affected in any way.
User Appeal & Recheck Channel
Users misjudged as high-risk returns can submit appeal materials through official channels. The platform will complete re-verification and restore normal after-sales permissions in a timely manner.