☆ Whenever you come, we will be here waiting for you ☆
CUSTOMER INQUIRIES
Q1: How long will it take for the order to be shipped after payment?
All paid conventional orders will be shipped within 24 working hours. Pre-sale and customized products will be shipped according to the preset delivery cycle marked on the product page.
Q2: Where to check the real-time logistics tracking information?
After the order is shipped, the logistics tracking number and real-time transportation status will be automatically updated on the order details page, supporting one-click query of the whole transportation process.
Q3: Can I modify the receiving address after shipment?
After the order is shipped, the receiving address cannot be modified independently. Users can contact logistics merchants to apply for address change, which is subject to logistics feasibility.
Q4: What should I do if the logistics is delayed or stuck?
In case of logistics stagnation or delay beyond the normal cycle, users can initiate logistics feedback through the order page, and the official team will urge delivery and verify the abnormal situation.
Q5: Will separate orders be delivered in one package?
Orders with the same receiving information and warehouse source will be merged and delivered preferentially. Different warehouse source products will be shipped separately with independent logistics tracking numbers.
Q6: How to deal with lost or damaged goods in transit?
For logistics loss or in-transit damage, users can apply for after-sales verification through the order page, and support free re-delivery or full refund after official confirmation.
Q7: Is free shipping service supported?
The platform sets free shipping thresholds for conventional products. Orders that reach the threshold will automatically enjoy free shipping, and individual special products are subject to page marks.